News and reports

Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 

We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.

In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)

‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames

In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.

In November 2017, we ran a large public event aimed at explaining the planned changes to mental health care and to give people a chance to share their experience and debate the issues with leaders in the sector.

In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre.

Between March - May 2018, we heard from over 100 people about their views and experiences of the Richmond Wellbeing Service which provides free NHS psychological therapies for common mental health problems.

We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.

Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents.

In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.