News and reports

Healthwatch Richmond visited the Emergency Department and the Urgent Treatment Centre at West Middlesex University Hospital in November 2025 in a series of Enter & View visits to create a snapshot assessment of the service.

The Accessible Information Standard (AIS) helps health and care services meet the needs of patients and carers with communication needs. This includes individuals with sensory loss, neurological conditions, neurodiversity, and learning disabilities. AIS requires service providers to identify, record, flag, share, and meet patients' communication needs to ensure fair healthcare access. A short NHS England video describing AIS is available.

Healthwatch Richmond heard from 2700 local residents about their experience of general practice.

We are delighted to hear that Hampton resident's voice have been heard.
Healthwatch Richmond is also proud to have been actively campaigning for a year for the resolution of the pharmacy issue in Hampton!

On 14 August 2024, the World Health Organisation (WHO) declared a public health emergency of international concern regarding the increase of Mpox – previously referred as monkey pox – in the Democratic Republic of Congo and a growing number of countries in Africa. In the UK, 326 Mpox cases have been reported between 2023 and August 2024.

In May 2024 Healthwatch Richmond conducted a series of Enter & View visits to the Kingston Hospital inpatient wards to look at nutrition and mealtimes. Read about our findings and recommendations in our report.

The unacceptable pharmacy situation in Hampton is the result of several mistakes over the past months. Healthwatch Richmond thoroughly investigated the matter. We created this video to help understand the complex process leading to the unresolved current situation.
We will continue to work and campaign for the opening of a new pharmacy.

GPs across England have voted overwhelmingly in favour of taking collective action.

The NHS, social care and local charities can provide a range of help. We've produced this downloadable leaflet to help you find help when you need it.

Healthwatch Richmond was commissioned by Richmond Council to engage with a review of their day centre provision. We found that day centres provide essential care for service users and respite for carers but there is room for improvement.

Our review of Richmond's Crisis Cafe - the Journey Recovery Hub - was instrumental in this service has been recommissioned for 2 years. Find out what we thought!

South West London & St George's NHS Mental Health Trust are transforming their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process.