West Middlesex Hospital ED and UTC Enter & View
Healthwatch Richmond visited the Emergency Department and the Urgent Treatment Centre at West Middlesex University Hospital in November 2025 in a series of Enter & View visits to create a snapshot assessment of the service.
14 Healthwatch Richmond staff members and volunteers visited the Emergency Department at West Middlesex University Hospital between the 6th and the 15th of November 2025. We spoke to 111 patients and carers, and 30 staff members. We wanted to find out:
- What it was like to be a patient in the ED and UTC departments.
- What were the impacts of the change in UTC provider.
- What areas, if any, required improvement or re-evaluation.
We want to thank all of the staff members at West Middlesex University Hospital for their support and openness during our visits and for their continued positive engagement with our recommendations.
Downloads
Click below to download and read our full report, shortened 'at a glance' version and a summary of our recommendations and WMUH's response.
Full Report
'At a glance' version
Recommendations and WMUH's Response
