People are experiencing difficulties with accessing care and in some cases experience poor quality of care in inpatient and community mental health services. Given the current challenges services face from rising demand and stretched funding, there is a strong imperative to review these services in more depth and raise any gaps in care to service providers and commissioners as well as highlighting areas of good practice.  

Individual reports

Follow the links below to read the individual reports on the mental health services we have reviewed.

Reports on mental health services

anxiety

Richmond's Crisis Care Report

We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.
Between 2017 and 2019 we focused on reaching out to adults who had experienced mental health crisis and engaged or attempted to engage with local mental health services.
Report
A patient speaking to mental health professional

Recovery & Support Team Review

Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
This service is run by South West London & St George's Mental Health NHS Trust. During our visits, we spoke to patients and staff about their views and experiences with the Recovery & Support Team.
Report
hands in grayscale

Richmond Home Treatment Team Review

In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)
The team provides assessment and intensive support for people who are having an acute mental health crisis. It also 'gatekeeps' which means preventing unnecessary hospitalisations and reducing the length of stay
Report
Depression

Richmond Wellbeing Service Review

Between March - May 2018, we heard from over 100 people about their views and experiences of the Richmond Wellbeing Service which provides free NHS psychological therapies for common mental health problems.
The Richmond Wellbeing Service also runs condition-specific courses for people with long term medical conditions such as cardiac and respiratory conditions and diabetes.

Report

Lavender Ward Enter & View Report

In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.
This service is run by South West London & St George's Mental Health NHS Trust.
Report

Richmond & Kingston Early Intervention Service Review - 2018

In January 2018, Healthwatch Richmond surveyed patients and staff in the Richmond & Kingston Early Intervention Service (EIS).
The EIS provides medication management and psychological therapies to patients and their families for people (18 - 65) who are experiencing their first episode of psychosis.
Report
Young female volunteer handing out a leaflet to a male member of the public

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